PERAN BADAN PENYELESAIAN SENGKETA KONSUMEN (BPSK) DALAM PENYELESAIAN SENGKETA PENYITAAN TERHADAP OBJEK JAMINAN FIDUSIA YANG BELUM DIDAFTRAKAN (STUDI KASUS PADA KANTOR BADAN PENYELESAIAN SENGKETA KONSUMEN KOTA BATAM)
Disputes between businesses with consumers starting from unequal treaty that led to the dispute resolved through BPSK. Consumer Dispute Settlement Board is the agency responsible for handling and resolving consumer disputes between business and consumer. The focus of the purpose of the study is to examine the role of BPSK is in conformity with the law. The method used in this research is the empirical legal research where the source of the data obtained from the proceeds of the interview and after the data collected is done processing the data in the form of descriptive analysis. The results of research by the author to convey that BPSK role in handling consumer disputes not maximized because in giving the decision BPSK Batam had never impose administrative sanctions on businesses. It is feared the other businesses can do a similar violation of the consumer protection provisions. Barriers faced by BPSK Batam in handling disputes is the infrastructure / facilities owned insufficient for operations. Need government attention that this institution is evaluated.
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