SUGIANTO, W. Pengaruh Service Quality Dan Website Quality Pada Customer Value (Studi Kasus Pada Bank Umum Di Kota Batam). Computer Based Information System Journal, [S. l.], v. 2, n. 1, 2014. Disponível em: https://ejournal.upbatam.ac.id/index.php/cbis/article/view/370. Acesso em: 5 may. 2024.