Handoko, Prio, and Bahariandi Aji Prasetyo. “ANALISIS PENINGKATAN KUALITAS PELAYANAN DAN PENANGANAN KELUHAN NASABAH PT BANK MANDIRI KCP BATM FANINDO”. Computer and Science Industrial Engineering (COMASIE) 13, no. 4 (November 15, 2025): 91–98. Accessed January 27, 2026. https://ejournal.upbatam.ac.id/index.php/comasiejournal/article/view/10549.