“ANALISIS PENINGKATAN KUALITAS PELAYANAN DAN PENANGANAN KELUHAN NASABAH PT BANK MANDIRI KCP BATM FANINDO”. Computer Science and Industrial Engineering, vol. 13, no. 4, November 2025, hlm. 91-98, https://doi.org/10.33884/comasiejournal.v13i4.10549.