JIM UPB (Jurnal Ilmiah Manajemen Universitas Putera Batam)

THE EFFECT OF PERCEIVED ORGANIZATIONAL SUPPORT AND EMPLOYEE ENGAGEMENT ON EMPLOYEE TURNOVER INTENTION AT PT SURGANYA MOTOR INDONESIA

Asri Dwi Andini — 2024-01-22

Turnover intention is a situation where employees have the intention or desire to leave the company where they work. Perceptions of organizational support and employee engagement are one of the factors that influence high turnover intention. Employees who have perceptions of organizational support and low levels of employee engagement tend to have a higher intention to leave the company. The purpose of this study is to determine and analyze how the description, influence and relationship between perceptions of organizational support and employee engagement affect turnover intention at PT Surganya Motor Indonesia. The population of this study amounted to 640 people. The sampling technique used was purposive sampling with a sample size of 86 people. This type of research is quantitative research with a descriptive approach. The analysis technique used in this research is multiple linear regression analysis technique. The results showed that perceived organizational support and employee engagement had a negative and significant effect on turnover intention. The amount of influence based on the coefficient of determination (R Square) which shows that changes in turnover intention are influenced by perceived organizational support and employee engagement by 47% while the remaining 53% is influenced by other variables or factors such as organizational commitment, organizational culture, leadership style and others.

Keywords:

Perceived Organizational Support, Employee Attachment, Turnover intention

ANALYSIS OF FACTORS AFFECTING REPURCHASE INTENTION AT PT INDOMARCO PRISMATAMA (INDOMARET)

Wasiman Wasiman — 2024-01-22

This study set out to determine if hedonic values and utilitarian values both had an effect on consumer satisfaction. 3) To examine the relationship between hedonic and utilitarian values and consumer happiness. 4) To determine how utilitarian and hedonistic values affect consumer satisfaction. The quantitative descriptive techniques used in this investigation. the procedure of collecting data via a questionnaire. The population of the research consisted of clients of PT Indomarco Prismatama (Indomaret) in Batam. The Slovin formula sampling method was used to choose up to 423 respondents. The research's conclusions are as follows: With a significance threshold of less than 0.05, the t test variable utilitarian value (X1) on customer happiness (Y) provided a value of 5.905 that was higher than the t table (5.905 > 1.9719). (0 . 000 0.05). The value of t arithmetic, which is more than t table (136.479 > 1.9719), is 136.479 in the hedonic variable value (X2) to Repurchase Intention with a significance of less than 0.05 (0.000 0.05). (Y). the multiple linear regression formula, Y = (-1.351) + 0.413 (X1) + 0.674 (X2) + e The study's findings suggest that hedonic and utilitarian value determinants have an impact on PT Indomarco Prismatama (Indomaret) consumers in Batam.

ANALYSIS OF MATERIAL INVENTORY MANAGEMENT IN CANNED FOOD SME

Arsyad Sumantika — 2024-01-22

Material inventory is a fundamental aspect of the company. The smoothness of the production process is not only based on the level of effectiveness in the production process, but also on other processes related to material inventory. If materials are in short supply, the production process will experience disruption which results in financial and non-financial losses. If there is too much material inventory, then the material storage costs borne by the company will be greater. The aim of this research is to maximize material supplies and determine the right time to reorder raw materials. The methods used are EOQ, ROP, and ITO. Data collection was carried out quantitatively at a fish canned food company. Based on the calculation results, it was found that the economic level of purchasing main raw materials using the EOQ method approach was 25 kg per order and the recommended reorder amount was 10 kg per order, while for safety sticks the recommended amount was 4.4 kg/day.

FACTORS INFLUENCING E-WALLET USER BEHAVIOR TOWARDS BEHAVIORAL INTENTION IN STUDENTS IN BATAM CITY

Muhammad Nunu Gomes — 2024-01-22

The main objective of this research is to foster innovation and the advancement of new technologies. This is achieved through understanding the needs and challenges faced by potential users of these technologies. The study focuses on technology adoption factors like effort expectancy, hedonic motivation, and price values, and how they influence the behavioral intentions of student research subjects in several universities located in Batam City. To gather data, the researchers employed a random sampling probability technique, and data collection was done using an online questionnaire based on Google Forms. The survey was distributed across various campuses in Batam, and the sample size consisted of 100 respondents, determined using the Slovin formula. The analysis utilized descriptive analysis, incorporating multiple linear regression tests, t-tests, f-tests, and determinations. The findings of the study indicate that the effort expectancy variable positively and significantly influences the behavioral intentions of students in Batam City. Similarly, the hedonic motivation variable also positively and significantly impacts the behavioral intentions of students in the same area. However, the price value variable has a negative and significant effect on the behavioral intention of students in Batam City.

TRADITIONAL HERBAL PROCESSING BUSINESS DEVELOPMENT STRATEGY IN GERANTING - BATAM CITY

Kamaruzaman — 2024-01-22

Traditional herbal businesses have prospects for growth, but are still not able to because of limitations. The aim of this research is to analyze internal and exter-nal environmental factors as well as to formulate a strategy for developing a traditional herbal processing business in Geranting, Batam with a SWOT analysis. The results of the strategy formulation with SWOT analysis are obtained by optimally capturing opportunities by empowering the re-sources/strengths they have, such as increasing production, capital, technology, licensing and services. Covering weaknesses by building cooperation in terms of machinery, management, products, infrastructure and transportation. Overcom-ing obstacles with strengths such as increasing promotions, sales, purchasing contracts, information on herbal properties, prioritizing support needs. Strate-gies to survive in weak conditions and many obstacles, namely by joining technology, holding on to existing advantages, following other management, reducing infrastructure, setting agendas for the city.

ANALYSIS OF BANK HEALTH ASSESSMENT LEVELS USING THE RISK BASED BANK RATING METHOD

Argo Putra Prima — 2024-01-22

The purpose of this research is to assess the level of bank health at Persero Conventional Commercial Banks in an effort to maintain the loyalty and trust of customers and the public. Financial institutions function as institutions that collect funds from the community and reuse them for the community, so that community participation can be increased and ultimately the nation's independence in development can be realized. This research uses the Risk Based Bank Rating method which consists of assessments, namely Risk Profile, Earnings and Capital to assess the health level of Persero Conventional Commercial Banks registered with Bank Indonesia for the period 2017 – 2021. Data collection techniques used by the author to obtain secondary data. Data relating to the research object was obtained from the official Bank Indonesia website. The results of this research show that the Risk Profile Conditions for credit risk and liquidity risk for banks that have received the title of less than healthy and quite healthy, banks should be careful in terms of lending. The condition of profitability at Bank Negara Indonesia, Bank Rakyat Indonesia, Bank Tabungan Negara and Bank Mandiri, which have a bank health level of composite rank one with the description of being very healthy, needs to be maintained. The overall capital condition received the title of very healthy.

THE INFLUENCE OF SERVICE QUALITY AND FACILITIES ON SATISFACTION AND THEIR IMPACT ON LOYALTY AT NATAR MEDIKA HOSPITAL

Hairudin — 2024-01-22

This study aims to examine the effect of patient satisfaction variables in mediating the effect of service quality and health facilities on patient loyalty. Respondents were in patients who were in class 2 and 3. There were 225 questionnaires that could be collected. Based on the PLS-SEM analysis, it can be concluded that the quality of health services directly has a significant positive effect on patient satisfaction; health facilities directly have a significant positive effect on patient satisfaction; the quality of health services directly has a significant positive effect on patient loyalty; patient satisfaction directly has a significant positive effect on patient loyalty; Health facilities directly have a significant positive effect on patient loyalty; patient satisfaction is positively and significantly able to mediate the quality of health services on patient loyalty; and patient satisfaction positively and significantly able to mediate health facilities to patient loyalty at Natar Medika Hospital.

AN EXAMINATION OF THE FACTORS THAT INFLUENCE THE JOB MARKET AND THE REASONS BEHIND ACCOUNTING STUDENTS' DECISION TO BECOME PUBLIC ACCOUNTANTS

Handra Tipa — 2024-01-22

The decision of accounting students to pursue a career in accounting is heavily influenced by factors related to the job market. Public accounting is a popular career choice for accounting students, but job market factors can have a big impact. A career as a public accountant is typically more appealing to accounting students who possess the necessary skills and have a keen interest in accounting and finance. The decision of accounting students to pursue a profession as public accountants is heavily influenced by their strong sense of motivation. Factors such as financial attractiveness, professional responsibility, interest in the accounting sector, and environmental influences can serve as sources of motivation. A job as a public accountant would typically require more dedication and accomplishment from those who possess high motivation. Research on the simultaneous impact of motivation and job market conditions has a big bearing on whether someone decides to become a public accountant and is useful in understanding what makes people want to become public accountants

MULTIFACETED ROLE OF MANAGERS IN IMPROVING COMPANY PERFORMANCE

Yulfiswandi — 2024-01-22

In the current era of digitalization and globalization, the role of managers is growing in managing the increasing information technology risks in modern banking. In addition, managers also play an important role in internal and external communication. This research was conducted with the aim of knowing the role of managers in improving company performance is multifaceted by adopting a qualitative descriptive method. Through a qualitative descriptive methodological approach based on literature review, content analysis, triangulation, and synthesis, the researcher was able to extract relevant information from the literature, organize the findings in a coherent framework, and provide meaningful interpretations for the academic community and business practitioners. The results of the research reveal that the role of managers in improving company performance is very significant. Managers act as leaders, planners, decision makers, facilitators, liaisons, mentors, and change agents

THE INFLUENCE OF RELATIONSHIP MARKETING ON CUSTOMER LOYALTY IN SMALL AND MEDIUM ENTERPRISES (UKM) IN BATAM CITY

Muhammad Haldy — 2024-01-22

Direct marketing is very good at focusing strategies to promote specific products and services and contacting consumers to provide clearer information, analyzing characteristics and recording consumer trends. In addition, direct marketing also allows companies to choose the right and specific consumers so that customer loyalty occurs. This study aims to determine the effect of trust, commitment, communication, and conflict management on customer loyalty. This research uses descriptive quantitative method which is causal and comparative. The data were obtained by sharing the google form link with 400 respondents, namely people in Batam City as the research sample. The sampling method used was nonprobability sampling and the determination of the sample used purposive sampling. Furthermore, the data were analyzed using the SPSS version 24 application. Based on a series of statistical test results, it is found that the creation of customer loyalty by paying attention to variables, trust, commitment and communication has a significant positive effect on customer loyalty. Meanwhile, conflict management has no significant effect on customer loyalty.

THE INFLUENCE OF ELECTRONIC WORD OF MOUTH AND PROMOTIONS ON PURCHASING DECISIONS AT THE SHOPEE MARKETPLACE IN BATAM

Arnoldus Saputra — 2024-01-22

Technological developments bring many changes, especially to the business world This progress is being taken advantage of by entrepreneurs who market their products online. One of them is marketing through the Shopee marketplace which makes it easy for consumers to purchase a product. The aim of this research is to determine the influence of electronic word of mouth and promotions on purchasing decisions on the Shopee marketplace in Batam. This research is of a quantitative descriptive type. And the sample used in this research was 400 respondents where this sampling was based on the population in Lubuk Baja District, Batam City. The sampling technique used is non-probability sampling, namely purposive sampling. The test techniques that will be used in this research are validity test, reliability test, multicollinearity test, heteroscedasticity test, R2 test, T test and F test. From this research the results show that electronic word of mouth has a positive effect on purchasing decisions, promotions have there is a positive influence on purchasing decisions. And simultaneously electronic word of mouth and promotions influence purchasing decisions, with a large influence of 53% while 47% is influenced by other variables.

Keywords: Electronic word of mouth,Promotion, Purchasing Decisions.

The THE INFLUENCE OF E-SERVICE QUALITY ON E-CUSTOMER LOYALTY THROUGH E-SATIFCATION AS A MEDIATOR IN INDONESIAN E-WALLET

Zefri Efdison — 2024-01-22

This research aims to determine the effect of e-service quality on e-customer loyalty mediated by e-satisfaction among e-wallet users in Indonesia. The sample of this research was 100 respondents. Data was collected using a questionnaire that has been tested for validity and reliability. The data analysis technique used is descriptive analysis using SEM Amos 22. The results of the research show that there is a significant direct influence between e-service quality on e-satisfaction and e-customer loyalty among e-wallet users. There is a partial influence of the mediating impact of e-satisfaction between e-service quality on e-satisfaction and e-customer loyalty on e-wallet users. This shows that customer satisfaction can be built through good service so that customers do not switch to competitors.

THE INFLUENCE OF DEVELOPMENTS IN INFORMATION TECHNOLOGY, INVESTMENT KNOWLEDGE, AND INCOME ON INTEREST IN STOCK INVESTMENT IN THE YOUNGER GENERATION IN THE CAPITAL MARKET

Mahfud Nugroho — 2024-01-22

This research aims to determine the influence of advances in information technology (X1), investment knowledge (X2), and income (X3) on interest investment in stock (Y) in the millennial generation. The population is millennials who have attended both formal and non-formal training regarding investment in the capital market. The number of samples in this study was 104 people. Determining the sample used a purposive sampling technique. The research results found that technological developments and income had a positive and significant influence on the millennial generation's stock investment interest. Meanwhile, investment knowledge has a positive influence but not significant influence on the millennial generation's stock investment interest in the capital market.

THE RELATIONSHIP BETWEEN BRAND EXPERIENCE AND BRAND LOVE TO BRAND LOYALTY: THE ROLE OF BRAND ATTITUDE AS A MEDIATOR

Septian Dwi Cahyo — 2024-01-22

The company creates its competitive advantage through brand loyalty. Brand loyalty can be achieved when a company can offer a unique brand that other brands do not. Brands must be well managed to provide a competitive advantage. Building brand loyalty takes matching the character of a product with the consumer's personality so that the more positive is the consumer and the attitude towards the brand, the more attractive and reliable it isthe more positive the consumer and attitude towards the brand. The purpose of this research is to define the role of brand attitude as a variable that mediates the relationship between brand experience and brand love and brand loyalty. This study focuses on consumers using local skin care brands in Indonesia. Local skin brands were chosen because the industry is currently growing rapidly. The method used in this study is purposive sampling. of respondents who currently use local skin care brands. This study used 250 respondents from Indonesia. The results of this study show that mediating of role the brand attitude cannot mediate the relationship of brand experience and brand love with brand loyalty.

THE EFFECT OF LEADERSHIP STYLE AND MOTIVATION ON WORKER PERFORMANCE CV. PUTRA JAYA IN THE MAIN OIL LINE SEGMENTAL PARTIAL REPLACEMENT PROJECT

Asep Saepudin — 2024-01-22

This study aims to determine the effect of leadership style and motivation on employee performance on Segmental Partial Replacement Main Oil Line Project. The sample in this study is the employees CV. Putra Jaya who are in the Segmental Partial Replacement Main Oil Line project. This research use quantitative method. Data collection techniques used were questionnaires. Data analysis techniques used in this study is multiple linear regression. Leadership Styke and Motivation simultaneously affect the performance of employees. Leadership style partially significant effect on employee performance, Motivation partially also have a significant effect on employee performance. Furthermore, the variable that has the most significant influence is the Leadership Style

THE ROLE OF LITERACY, BEHAVIOR, AND TECHNOLOGY ON FINANCIAL INCLUSION MEDIATED BY INTELLECTUAL CAPITAL

Ryan Dwi Prayoga — 2024-01-22

This study aims to make an important contribution to understanding the dynamics of financial inclusion among university students, particularly in the city of Surakarta. Focusing on the level of financial literacy, financial behavior and financial technology, this study aims to identify the extent to which these factors influence financial inclusion through intellectual capital. This study shows that financial literacy has a positive impact on financial inclusion, suggesting that a good understanding of financial concepts encourages more active participation in financial services. Financial behavior also plays an important role in building financial inclusion. Smart behavior in terms of spending, wealth management and investment decisions can improve students' access to financial services that meet their needs. The importance of financial technology in the context of financial inclusion is also apparent from the results of this study. The use of financial technology provides students with more effective and efficient access to financial services, thus expanding opportunities for financial inclusion in the digital age. The implications of these results can inform educational institutions, governments, and financial service providers to develop better strategies to improve student financial inclusion.

EFFECT OF PRODUCT QUALITY, PACKAGING DESIGN, PRICE PERCEPTION, BRAND IMAGE ON LEMINERALE REPURCHASE INTENTION

Demas Erza Ramadhan — 2024-01-22

This study aims to investigate the factors that influence consumer repurchase intentions on the Le Minerale mineral water brand in Greater Solo. In response to the significant growth of the food and beverage industry, drinking water companies are vying to expand their market share, creating intense competition. The main focus of companies, including Le Minerale, is to maximize marketing strategies through product quality, competitive pricing, attractive packaging design, and building a positive brand image. This research focuses on students of Universitas Muhammadiyah Surakarta as the study population, identifies repurchase intention as the dependent variable, and analyzes independent factors such as product quality, packaging design, price perception, and brand image. This study contributes by expanding the understanding of repurchase intention among university students, taking these factors into account to guide water companies in developing more effective marketing strategies. By involving these new variables, this research is expected to provide valuable insights for marketing practitioners and management science.

STRATEGIC HUMAN RESOURCE MANAGEMENT ANALYSIS IN HIDAYATUL MUBTADI-IEN KENDAL ISLAMIC BOARDING SCHOOL (PONDOK PESANTREN)

Umi Hani — 2024-01-22

Strategic human resource management integrates the role of management with human resource through strategic roles with SWOT analysis to achieve the goals expected by an organization or institution. This research uses a qualitative descriptive type of research with the research object at the Hidayatul Mubtadi-Ien Islamic Boarding School, after carrying out a strategic analysis using SWOT analysis, can maintail the Islamic Boarding School with classical yellow book studies and Al-Qur’an tahfidz as well as weekly recitations which are in great demand by local congregations. It has a strategic location but the development of the students has decreased, and have to compete with Islamic Boarding Schools or other educational institutions, which creates a challenge for the Hidayatul Mubtadi-Ien Islamic Boarding School in the future.

ANALYSIS OF FACTORS INFLUENCING THE FINANCIAL PERFORMANCE OF MANUFACTURING COMPANIES LISTED ON THE INDONESIA STOCK EXCHANGE DURING THE PERIOD 2017-2022

Baru Harahap — 2024-01-31

This study aims to analyze the influence of institutional ownership, managerial ownership, and ownership structure on the financial performance of manufacturing companies in Indonesia. Regression analysis method is employed to examine the relationship between these variables and financial performance, measured through financial ratios such as Return on Assets (ROA) and Return on Equity (ROE). Data is collected from manufacturing companies listed on the Indonesia Stock Exchange during a specific period. The results of the analysis indicate a significant impact of institutional ownership on company financial performance. Higher institutional ownership tends to correlate positively with better financial performance. Conversely, the influence of managerial ownership is not as significant on financial performance. However, ownership structure proves to be a crucial factor; more diversified ownership patterns tend to be positively associated with financial performance. In the context of manufacturing companies in Indonesia, this research provides insights into the factors that can affect corporate financial performance. The implication is that increasing institutional ownership and adopting a diversified ownership structure can be beneficial strategies for companies to achieve better financial performance. Nonetheless, company management needs to consider the complex dynamics of the market and business environment while making decisions regarding ownership and financial performance

COMPANY EXTERNAL INFLUENCE ON SHARE PRICE CONSUMER GOODS INDUSTRY SECTOR

Baru Harahap — 2024-01-22

In order to gain from their stock investments, investors frequently attempt to pay close attention to fluctuations in stock prices on a planned basis. The purpose of this study is to ascertain how inflation and interest rates affect stock prices at publicly traded consumer products companies on the Indonesia Stock Exchange. Purposive sampling was utilized as the sampling method in this study, and 10 companies were eligible to participate. The F test results indicate a substantial effect, which means that both inflation and interest rates simultaneously affect stock prices in a way that makes it possible to examine the regression model used in this study. The results, partially using the t test, indicate.

EXPLORING TAX COMPLIANCE DYNAMICS: UNVEILING THE IMPACT OF PENALTIES, TAX AUTHORITY SERVICES, AND RISK PREFERENCES

Mei Yan — 2024-01-22

The aim of this research is to and determine the influence of tax penalties, tax authority services, and risk preference as a moderator in the influence of tax penalties on taxpayer compliance at the South Batam Tax Office. This research utilized primary data collected through the distribution of questionnaires to individual taxpayers registered at the South Batam Tax Office. Variables were measured responses using the Likert scale and a risk-assessment game. Additionally, oral interviews were conducted as part of the process. The total respondents numbered 117 taxpayers. Findings reveal that tax penalties do not significantly influence taxpayer compliance at the South Batam Tax Office, while tax authority services do have a significant impact on taxpayer compliance at the South Batam Tax Office. Furthermore, there is no significant moderation effect of risk preference on the influence of tax penalties regarding taxpayer compliance at the South Batam Tax Office.