PENGARUH KUALITAS PELAYANAN DAN KINERJA PEGAWAI TERHADAP KEPUASAN MASYARAKAT PADA KANTOR DISDUKCAPIL DI KOTA BATAM

Abstract

This study means to decide the impact of the variable model of Administration Quality,
Worker Execution on Local area Fulfillment. Analysts utilized this kind of unmistakable
examination involving quantitative strategies in which the information acquired were
information from polls (surveys). The number of inhabitants in this study is the local area
who oversees reports at DISDUK CAPIL Batam city whose number can't be anticipated,
so an example is taken utilizing the Nonprobability Testing technique in which the quantity
not set in stone by the scientist is 100 respondents. The consequences of information
examination utilizing the assistance of the SPSS application rendition 29 found that the
cost variable has a t-count esteem more prominent than t-table or (2.211 > 1.660) or Ha is
dismissed and Ho is acknowledged which implies the speculation expresses that the Help
Quality variable has an impact decidedly and somewhat important to local area fulfillment
can be acknowledged. While the Worker Execution Variable gets a t-count esteem more
prominent than t-table or (1.986 > 1.660) or Ha is dismissed and Ho is acknowledged, and
that implies that the speculation which expresses that the Representative Presentation
variable has a positive and to some extent massive impact on Local area Fulfillment is
OK. The consequences of the F test on the Factors of Administration Quality and Worker
Execution get a f-count esteem more noteworthy than the f-table or (3.37 > 3.09), and that
implies that Ha is dismissed and Ho is acknowledged or the speculation expresses that
Help Quality Factors and Factors Representative Execution all the while or together
altogether affects Local area Fulfillment Factors, OK