KOMUNIKASI ANTARPRIBADI PIMPINAN DENGAN KARYAWAN DALAM MENINGKATKAN KINERJA KARYAWAN DI KENTUCKY FRIED CHICKEN (KFC) SUZUYA BINJAI

Sukadamai Gea

Abstract

The process of communication that occurs in the company in particular concerning the of communication
between the and employees is an important factor in creating an organization that effective. Communication
effective determined by the parties involved in which, namely the and employees. The purposes of the
research were: to understand the process of communication between the leader and the employer in
increasing the performance of work of the employer at Kentucky Fried Chicken (KFC) Company in Suzuya
Binjai. The method of research used in the researh was Qualitatif Descriptive Method. The technique of
collecting data was by Observing and Interviewing the information from the manager and the dean of
manager of KFC as the author of the wisdom. The result of this research showed that the process of
interpersonal communication between the leader and the employer at Kentucky Fried Chicken(KFC)
Company in Suzuya Binjai ran well, where the activity was done offensively, with emphaty, supporting
action, positive action and the equal level between the leader and the employer in increasing the
performance of the employer work at KFC Suzuya Binjai. The process of personal communication between
personal ran well, where the manager always explained various important information to them. Besides that,
the manager also trained some kinds of training that fuctioned to motivate the employer so that they could
work better and more profesional.