THE EFFECT OF PRODUCT QUALITY, BRAND IMAGE, AND PRODUCT DESIGN ON IPHONE PURCHASE DECISIONS IN BATAM CITY

Authors

  • Putra Syam Batam

DOI:

https://doi.org/10.33884/scientiajournal.v7i4.10511

Keywords:

Product Quality, Brand Image, Product Design, Purchase Desicion

Abstract

The smartphone industry in Indonesia continues to experience significant growth along with technological developments and changes in people's lifestyles. In recent years, smartphones have become a basic need for most people, not only as a communication tool, but also as a means of supporting daily activities such as working, studying, shopping, and entertainment. This study aims to analyze the influence of product quality, brand image, and product design on iPhone purchasing decisions in Batam City. This study uses a quantitative method. With the technique of determining the number of samples using the Jacob Cohen formula with 204 respondents. The data used in this study were collected through questionnaires distributed in Batam City. The data analysis technique used in this study is multiple linear regression, which is then tested through data quality tests, classical assumption tests, influence tests and hypothesis tests. The findings of this study in the T test indicate that product quality has a positive and partially significant effect on iPhone purchasing decisions in Batam City, brand image has a positive and partially significant effect on iPhone purchasing decisions in Batam City, and product design has a positive and partially significant effect on iPhone purchasing decisions in Batam City. The F-test findings indicate that product quality, brand image, and product design simultaneously have a positive and significant influence on iPhone purchasing decisions in Batam City.

References

Afreliya Sagitry, Vicky Brama Kumbara, A. E. K. (2025). Pengaruh Brand Image dan Desain Produk terhadap Keputusan Pembelian Motor NMAX Dealer Yamaha Ud. Cahaya Baru Kota Payakumbuh dengan Kepuasan Konsumen Sebagai Variabel Intervening. Indonesian Research Journal on Education : Jurnal Ilmu Pendidikan, 5(2), 152–164.

Ahyar, H., Maret, U. S., Andriani, H., Sukmana, D. J., Mada, U. G., Hardani, S.Pd., M. Si., Nur Hikmatul Auliya, Grad. Cert. B., Helmina Andriani, M. Si., Fardani, R. A., Ustiawaty, J., Utami, E. F., Sukmana, D. J., & Istiqomah, R. R. (2020). Buku Metode Penelitian Kualitatif & Kuantitatif (Issue March).

Akbar, S. S., Violinda, Q., Setiawati, I., & Rizwan, M. (2021). The Influence of Product Quality, Product Design, Brand Image on Realme Smartphone Purchase Decisions. Journal of Digital Marketing and Halal Industry, 3(2), 121–132. https://doi.org/10.21580/jdmhi.2021.3.2.9331

Arum Prabowo, G., Rahmat, B., & Endah Wahanani, H. (2023). Aspect-Based Sentiment Analysis Iphone 14 Pro Menggunakan Algoritma Xgboost. JATI:Jurnal Mahasiswa Teknik Informatika, 7(6).

Center, K. I. (2024). Pengguna smartphone diperkirakan mencapai 89% populasi pada 2025. Databoks.

Febrianty, E., Pudjoprastyono, H., & Ariescy, R. R. (2024). Pengaruh Kualitas Produk, Citra Merek dan Gaya Hidup terhadap Keputusan Pembelian Smartphone Iphone: Studi Pada Mahasiswa Angkatan 2019 Feb UPN “Veteran” Jawa Timur. Al-Kharaj : Jurnal Ekonomi, Keuangan & Bisnis Syariah, 6(2).

Fitri Alamsyah, W. (2023). Pengaruh Kualitas Produk dan Harga Terhadap Keputusan Pembelian Konsumen Skincare Ms Glow. Jurnal Ekonomi Bisnis Digital, 2(1). https://doi.org/10.59663/jebidi.v2i1.163

Giri, O. P. (2024). Choosing Sampling Techniques and Calculating Sample Size. Indonesian Journal of Teaching in Science, 4(2), 165–176.

Handayani, R., & Setiawan, S. W. (2024). Pengaruh Citra Merk Dan Harga Terhadap Keputusan Pembelian Produk Iphone (Studi Kasus Pengguna Aplikasi Instagram Di Kota Cimahi). Jurnal Bisnis Mahasiswa, 4(1). https://doi.org/10.60036/jbm.v4i1.art1

Hardani, dkk. (2023). Buku Metode Penelitian Kualitatif. In Revista Brasileira de Linguística Aplicada (Vol. 5, Issue 1).

Kotler, P., & Armstrong, G. (2018). Principles of Marketing 17th Global Edition. In Pearson Education Limited.

Laksana, A., Farhan, E., Hidayatullah, M. F., Zulfia, H., & Umairah, S. D. (2024). Strategi Komunikasi dalam Citra Merek Kepercayaan Konsumen pada Keunggulan Produk MS Glow. Jurnal Ilmu Komunikasi Dan Sosial, 2, 170–181. https://doi.org/10.59581/harmoni-widyakarya.v2i4.4283

Lestari, D. P., & Widjanarko, W. (2023). Pengaruh Citra Merek, Persepsi Harga Dan E-Word of Mouth Terhadap Keputusan Pembelian Produk Fashion Jiniso.Id Di Marketplace Shopee. Jurnal Economina, 2(3), 753–765. https://doi.org/10.55681/economina.v2i3.398

Nainggolan, B., & Suwadi, S. (2024). The Influence Of Product Quality, Brand Image And Product Design On The Decision to Purchase An Iphone (Case Study of Fdstore Customers in Tebing Tinggi City). Jaruda.

Niken Vera Kusumawati, Saskia Anggun Choirunnisa, & Rayhan Gunaningrat. (2024). Pengaruh Kualitas Produk Terhadap Keputusan Pembelian Iphone Pada Masyarakat Kota Surakarta. Lokawati : Jurnal Penelitian Manajemen Dan Inovasi Riset, 2(2). https://doi.org/10.61132/lokawati.v2i2.653

Nur’aeni, N., & Supartono, S. (2022). Pengaruh Kualitas Produk, Citra Merek, Dan Desain Produk Terhadap Keputusan Pembelian Sepeda Motor Honda Beat. Dimensi, 11, 73–86. https://www.journal.unrika.ac.id/index.php/jurnaldms

Nuraini, D., & Hendratmoko, C. (2022). Faktor-Faktor Yang Mempengaruhi Keputusan Pembelian Smartphone Oppo Di Kabupaten Sukoharjo. Equilibrium : Jurnal Ilmiah Ekonomi, Manajemen Dan Akuntansi, 11(1). https://doi.org/10.35906/equili.v11i1.978

Nurmalita Sari, Sudarmiatin, & Titis Shinta Dhewi. (2022). The Influence of Product Quality, Brand Image on Purchase Decisions and Brand Trust as Mediation Variables (Study on iPhone Users in Malang City). International Journal Of Humanities Education and Social Sciences (IJHESS), 2(1), 129–137. https://doi.org/10.55227/ijhess.v2i1.219

Prajnaparamita, C. X. (2022). Pengaruh Desain Produk dan Harga Terhadap Keputusan Pembelian Merchandise Idola Melalui Minat Beli (Studi Kasus Pada Komunitas ARMY Surabaya) Khuzaini Sekolah Tinggi Ilmu Ekonomi Indonesia (STIESIA) Surabaya. Jurnal Ilmu Dan Riset Manajemen.

Prajnaparamita, C. X., & Khuzaini. (2023). Pengaruh Desain Produk dan Harga Terhadap Keputusan Pembelian Merchandise Idola Melalui Minat Beli (Studi Kasus Pada Komunitas ARMY Surabaya). Jurnal Ilmu Dan Riset Manajemen, 12(5), 1–18.

Rustam, T. A., & Hikmah, H. (2022). Citra merek, kualitas produk dan harga pengaruhnya terhadap keputusan pembelian pada produk private label (studi kasus pelanggan Alfamart Villa Muka Kuning Batam). Jurnal Paradigma Ekonomika, 17(2), 331–340. https://doi.org/10.22437/jpe.v17i2.16110

Safitri, E. A., & Albari. (2024). The Influence of Brand Awareness, Brand Image Recognition on Brand Loyalty with the Intervening Mediation of Brand Trust and Brand Love on Samsung Smartphone Products in Indonesia. Indonesian Journal of Economics, Business, Accounting, and Management, 02(04), 11–30.

Saputra, R. (2021). Philip Kotler dan Gary Amstrong, Prinsip-prinsip Pemasaran, Fandy Tjiptono, Strategi Pemasaran. 26–36.

Sari, I. P., & Atmaja, F. T. (2024). Impact of social comparison and peer pressure on iphone consumer happiness and innovativeness. Manajemen Dan Bisnis, 23(1), 42–55. https://doi.org/10.24123/mabis.v23i1.768

Sherry, S., & Heryenzus, H. (2022). Pengaruh Citra Merek, Kepercayaan Merek Dan Kualitas Produk Terhadap Keputusan Pembelian Sunlight di Kecamatan Kateman. ECo-Buss, 5(2). https://doi.org/10.32877/eb.v5i2.477

Sugiyono. (2023). Metode Penelitian Kualitatif (Untuk penelitian yang bersifat: eksploratif, enterpretif, interaktif dan konstruktif). CV. Alfabeta.

Syafulloh, D., Widagdo, S., & Amin, S. (2022). Pengaruh Harga, Kualitas Produk, Inovasi Produk Dan Gaya Hidup Terhadap Keputusan Pembelian Melalui Brand Image Sebagai Variabel Intervening. JMBI : Jurnal Manajemen Bisnis Dan Informatika, 2(2). https://doi.org/10.31967/prodimanajemen.v2i2.548

Syahroni, A., Krisnahadi, T., & Ilhamalimy, R. R. (2024). Analisis Pengaruh Harga, Kualitas Produk Dan Citra Merek Terhadap Keputusan Pembelian Smartphone Samsung. Ganec Swara, 18. https://www.topbrand-award.com

Tanzeh, A., & Arikunto, S. (2020). Metode Penelitian. Metode Penelitian, 43, 22–34.

Zesvin, Z., & Nainggolan, N. P. (2023). Pengaruh Brand Image, Brand Trust dan Product Quality terhadap Keputusan Pembelian Produk EcoKing di Kota Batam. J-MAS (Jurnal Manajemen Dan Sains), 8(1). https://doi.org/10.33087/jmas.v8i1.908

Downloads

Published

2025-10-25

Issue

Section

VOLUME 7 NOMOR 4 (2025)