IMPLEMENTATION OF ELECTRONIC-BASED SERVICES IN THE DEPARTMENT OF CAPITAL INVESTMENT AND ONE-DOOR INTEGRATED SERVICES IN BATAM CITY
DOI:
https://doi.org/10.33884/scientiajournal.v6i1.8544Keywords:
Policy Implementation, E-Services, E-government, PTSPAbstract
Numerous system modifications were made during the transitional period that followed Ministerial Regulation Number 24 of 2018 about Electronically Integrated Business Licensing Services. Two examples of these changes are the PTSP system to OSS and guidelines for managing the shift from offline to online services. A purposive sample and a qualitative technique are employed in this study. The research instruments were observations and interviews. Data collection techniques include document analysis, field notebook use, and interviewing guidelines. Interviews and in-person field observations were conducted. Data collection was done continuously. data analysis with an approach based on themes. triangulating data to make sure the outcomes are reliable. The informed consent was given by the participants after they received all research information in writing. The results showed that the Easy PTSP online system and Online Single Submission (OSS) improved Batam City's competitiveness. Scene Digital The Easy PTSP Online system makes the licensing procedure faster and easier, higher input efficiency and output quality as compared to other services.
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