PERANCANGAN APLIKASI WEB PORTAL WARGA UNTUK KELUHAN DAN DISKUSI MENGGUNAKAN METODE SCRUM
DOI:
https://doi.org/10.33884/comasiejournal.v12i1.9530Keywords:
Nusa Jaya Housing, Public Services, Scrum, Complaints, DiscussionAbstract
Advances in information technology provide great opportunities to improve public services,
especially in managing public complaints. In Perumahan Nusa Jaya, Kelurahan Sungai
Panas, Batam City, which is a community with high social interaction, complaint
management is currently still done manually through WhatsApp groups. This approach faces
challenges, including lack of focused attention, difficulty tracking complaint status, limited
documentation, and lack of transparency. Survey data revealed that most residents consider
the current system ineffective and needs innovation. This study proposes the design of a
citizen portal web application to streamline the management of complaints and community
discussions. This system aims to record complaints periodically, track progress in resolution,
provide organized documentation, and increase transparency and accountability for RT/RW
administrators. This development follows the Scrum methodology, allows for iterative
improvement, and uses the Unified Modeling Language (UML) for process modeling. The
interface designed using Figma ensures a user-friendly experience. The proposed
application will improve efficiency, transparency, and citizen satisfaction in managing public
services in Perumahan Nusa Jaya. By integrating modern technology, this initiative is in line
with sustainable development goals, which encourage better community-level governance.
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